Operations and Quality
Operations and quality control are the two most significant functions for businesses working to increase productivity. The courses offered in this section will help any organization on its way to greater efficiency and effectiveness in all of their processes.
Index of topics in "Operations and Quality"
Six Sigma for Managers (McGraw-Hill Professional Education Series)
Planning and Project Management (McGraw-Hill Professional Education Series)
Project Management Professional Certification Exam Preparation
Managing Multiple Projects Successfully (McGraw-Hill Professional Education Series)
Supply Chain Management
Constraint Management
Lean Systems Operations
Six Sigma for Managers (McGraw-Hill Professional Education Series)
(Full Day)
Hundreds of companies around the world have used Six Sigma to eliminate wasteful variation, enhance productivity, and create dramatic new levels of customer satisfaction. This course provides hands-on knowledge and advice to help you get started as an effective Six Sigma manager, and play a significant role in transforming your workplace culture from complacency to accomplishment. This results-based course shows you how to manage Six Sigma to:
• Reduce defects
• Cut costs
• Set business metrics
• Plan an implementation
• Map the process
• Make the fix last
• And more
Planning and Project Management (McGraw-Hill Professional Education Series)
(Full Day)
You've been given a project to manage--now what? Effective project management isn't easy. The payoff, however, is huge, both for your organization and your career. This course is designed for managers working in an organization without formal project management practices in place who want to learn to use some of the tools and techniques from the field of project management. Many of these tools can benefit them in their daily work planning. It is not specific to any industry or project management software platform. It will be most useful to those who have not had a formal introduction to project management. Topics covered will include:
• Projects, Project Management and The Project Life Cycle
• Project Initiation and Charter Development
• Scope Definition and Management
• Schedule Development
• Communications Management
• Training Options, Examples of PM Methodologies
Project Management Professional Certification Exam Preparation
(3 Full Days)
This course is intended to be a review and is not designed to teach attendees project management. It is designed to help attendees identify which areas they might want to focus on to prepare for the PMP certification examination. It is a fast-paced review of nine (9) knowledge areas that can be useful for final review or pre-study assessment.
Participating students are expected to have a solid foundation in project management, which includes knowledge of project management best practices, real-life project management experience, and previous classroom instruction in project management. Topics will include:
Day 1 -
• Project Management Framework
• Project Management Processes
• Integration Management
• Scope Management
• Time Management
Day 2
• Cost Management
• Quality Management
• Human Resources Management
• Communications Management
Day 3
• Risk Management
• Procurement Management
• Professional/Social Responsibility
• The PMP Exam: What to expect
Managing Multiple Projects Successfully (McGraw-Hill Professional Education Series)
(Full Day)
As a manager today, you must be a master juggler, responsible for keeping several balls in the air even as new balls are randomly tossed in from all sides. This seminar will provide you with the organizational skills and management strategies you need to tackle multiple projects, roles, and responsibilities – and get the results you want. Look to this course for hands-on techniques you can use to:
• Develop a reliable, repeatable system for addressing competing demands
• Work with others to effectively allocate workloads
• Handle the emotional demands – both for yourself and others – of project overload
• And more
Supply Chain Management
(Half Day)
The field of supply chain management has become increasingly important to companies in the past 25 years. Supply chain Management refers to managing the network of companies that work together to design, produce, deliver, and service products. In the past, companies focused primarily on manufacturing and quality improvements within their own organization. Today, their efforts extend far beyond those walls to encompass the entire supply chain in order to gain value (lowered costs; increased profits; etc.) in the chain that can be shared by all of the participants. This course is designed to show you the key elements of supply chain management and provide a background for managing the supply chain in a modern organization. Topics will include:
• Inventory Management
• Managing information flow
• Building competitive advantage through supply chains
• Coordinating the supply chain
• Measuring performance
Constraint Management
(Half Day)
This course will utilize “The Goal” by Eliyahu Goldratt, which introduces the Theory of Constraints, and is changing how America, and the world, does business. Goldratt’s Theory of Constraints is used by thousands of companies, and is taught in hundreds of colleges, universities, and business schools. The Goal is a fast-paced business novel about overcoming the barriers to making money. You will learn the fundamentals of identifying and solving the problems created by constraints. From the moment you finish the book and this course, you will be able to start successfully addressing chronic productivity and quality problems. This course will help you to:
• Understand the Theory of Constraints
• Identify and manage the problem areas in operations
• Identify production bottlenecks and help you overcome them
• improve your organizational effectiveness and productivity
• reduce customer frustration and organizational anxiety
Lean Systems Operations
(Half Day)
This course will cover lean systems concepts and tools and what they can do for your company’s performance, as well as implementation considerations. Lean tools have been used across many industries and validated consistently by world-class organizations. They include: problem solving/quality tools; implementation plans; standardization; systems thinking; continuous improvement, and more. Topics to be discussed include:
• Systems Thinking
• Lean system tools and concepts
• Shared Vision
• Core Values
• Key Measurables
• Benefits of lean systems
• Goal Setting
• A structured implementation approach